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Billing, Payments, Credit, & Returns
Billing and Payment Information
How to renew your DUO on the CONNECT portal
Log in to https://www.nettalkconnect.com/login as follows: login Please enter your Username and Password previously registered with netTALK Username: Your DUO Phone Number or same email used when you activated your DUO Password: password you created when you activated your DUO LoginScreen Cl
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Updated or Manage Auto-Renew:
HOW TO UPDATE or MANAGE AUTO-RENEW: Please log in to your account: http://www.nettalkconnect.com Click Manage Devices For DUO Users: Click More Options When another screen shows up: Click Service Plans On the Basic Call Plan field: Click Manage Auto-Renew Then update and make sure information are all accurate. Put a check mark on the box as soon as you read and understood and agreen on the terms: I have read and understood the netTALK terms of service. Th
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How to Get Your Account Number
Contact our support team to get your Account's internal account number. Our Customer service team will provide your 10 digit account number.
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Update Credit Card linked to your DUO Auto-Renew
As you may know, the original DUO portal is no longer accessible. We have since upgraded to the new CONNECT portal. To update your original credit card information to manage your original DUO auto-renew, please follow these instructions below. Please below find the instructions to update the card: -Log into the connect account: www.nettalkconnect.com -Click on Manage (Select the DUO device to be charged with Auto-Renew) -On the left menu please click on More Options (A new page will be
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Telecom Service Fees
Telecom Fees Government related fees: these are fees collected and retained by netTALK to help recover certain costs we have already incurred and continue to incur associated with regular government and 3rd party compliance assessments. More on that below. Telecommunications Recovery Fee – netTALK uses this fee to recover certain costs associated with taxes, fees and surcharges imposed by state, county, parish, borough, district and municipal governments, such as state universal
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Product Returns
Before returning your device, please contact our support team so they can diagnose the issue and provide an exchange or a return authorization. USA RETURNS netTALK Logistics (not a corporate address) 7230 NW 56th St, MIAMI FL 33195 CANADA RETURNS netTALK Returns Centre (not a corporate address) 4240 Harvester, Burlington, ON L7L 0E8 RETURN / RENEWAL REFUND POLICY Did you purchase our product from one of our retail partners? If you purchased from a specific retailer, whe
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Credit Card Transaction Error
If you are constantly getting an AVS (Address Verification System) payment declined error, it is usually due to a foreign transaction or the underlying bank does not support AVS. We suggest you do the following (the easiest solution is to checkout with Paypal): Call your bank and see if the address matches or is identical and make sure they support AVS. Checkout via Paypal instead - oftentimes Paypal handles foreign transactions better (you can checkout as a guest with the same credit ca
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Reasonable Use Policy
Because we offer an ultra-low cost Basic Calling Plans, we must aggressively ensure that our plans are not abused (abuse hurts anyone that is trying to save money). Please note, this is not an unlimited call plan (i.e. it's called Basic Call Plan in the CONNECT portal, not an Unlimited Call Plan) and is not marketed as such. It is marketed as a basic, ultra-low cost service. Here is how the revenue from your call plan is generally allocated: For example - assuming a US customer paying netTALK $
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