Q: Transfer service from DUO to DUO/ezLINQ

<hr /> TRANSFER FROM DUO TO DUO/EZLINQ Please provide the following information to our support team: OLD mac address of the old or defective device. NEW mac address of the new device you just purchased to replace the old one. Please also have the personal information related to the account ready at hand (Name, address, email)

Q: Accessing Voicemail

<hr /> From the CONNECT portal online: <ol> <li>Go to your customer account management page </li> </ol> a. Click on your DUO device and click "Manage" b. Click on "More Options" in the left hand menu c. Once in that Portal (old portal), click on Voicemail and activate (turn on) the voice mail feature. From your DUO device, dial *98 which will give you the main Menu <ol> <li>The Main Menu will give the following options</li> </ol> a. Press 2 to change folders b. Press 3 for advanced options c. Press 0 for Mail Box options d. Press * for help e. Press # to exit <ol start="2"> <li>When Option 2 change folders is selected the following choices are available a. Press 0 to new messages, allows the user to hear their new messages b. Press 1 for old messages, allows the user to listen to old saved messages c. Press 2 for work messages, allows the user to access their work message archive d. Press 3 for family messages, allows the user to access their family message archive e. Press 4 for friends messages, allows the user to access their friends message archive f. Press # for cancel, this takes the user back to the Main Menu</li> </ol> When Option * is selected, the user will return to the Main Menu. Help instructions will be added at a later date. When Option # is selected, the user will exit the Voice Mail system.

Question 1

How to renew your DUO on the CONNECT portal

Accepted Answer

Log in to https://www.nettalkconnect.com/login as follows:

login

Please enter your Username and Password previously registered with netTALK

Username: Your DUO Phone Number or same email used when you activated your DUO Password: password you created when you activated your DUO

LoginScreen

Click on the **"Devices" ** button on the top navigation bar

devices

You will see your DUO listed and click "Manage"

manage

You will see your DUO's dashboard where you can manage and renew your service.

renew

_NOTE: if you created a new account to sign in to the CONNECT portal and don't see your DUO listed, you can click on "Add a DUO to CONNECT" on the top of the page to link your current DUO to your new CONNECT account. _

addDUO

To add a DUO, enter the device Alias and Password you created when activating your DUO:

alias

Question 2

DUO has "red" light, doesn't work

Accepted Answer

What does a "red" light mean?

A "red" light on your DUO means your DUO got disconnected from our system. The DUO will not receive incoming calls or make outgoing calls. The disconnection is usually caused by the settings on your router/modem.

Solution 1: Reboot your DUO

"Reset" your DUO by dialing *61 from your handset connected to the DUO
- Dial *61 from your handset connected to the DUO, and wait for the DUO to reboot. You will see DUO lights blink red while it reboots for about 2 minutes then to solid green.
- OR
- "power cycle" the DUO by unplugging the power and plugging it back into the outlet.
- This will cause the DUO to reconnect to the netTALK system and sometimes the DUO will be automatically updated and reconfigured.
- This reset/power cycle may fix the issue.

Solution 2: Reboot your router/modem

"Reset" or "power cycle" the router/modem by unplugging the power and plugging it back into the outlet.
- This will cause the router/modem to reconnect to your Internet Service Provider (ISP) and sometimes the router/modem will be automatically updated and reconfigured. This might fix the issue.

** Solution 3: Prevent your router/modem from blocking your DUO**

Step 1: Find your DUO's IP Address
- Please dial *41 from your phone connected to the DUO, to get the DUO IP address.
Step 2: Find your router/modem's IP Address
- On the label:
Sometimes, the IP Address of your router/modem can be found on a label on the de

Question 3

Transfer service from DUO to DUO/ezLINQ

Accepted Answer

TRANSFER FROM DUO TO DUO/EZLINQ

Please provide the following information to our support team:

OLD mac address of the old or defective device.

NEW mac address of the new device you just purchased to replace the old one.

Please also have the personal information related to the account ready at hand (Name, address, email)

Question 4

Ideal Router Settings

Accepted Answer

It is always a good to step reboot your router to see if the DUO gets a good connection again. Also, you can always reboot your DUO by dialing *61 as well. If this does not solve the issue, you can optimize these settings in your router's webpage:

IP Reservation
Port Forwarding
DMZ

Please log in to your routers admin webpage and look for these standard settings:

** IP Reservation: Check if the DUO IP is reserved in your router**

Please dial *41 from your phone connected to the DUO, to get the DUO IP address. Write down that IP address and reserve that IP Address in your router's webpage.

Port Forwarding: Enable port forwarding on your router for the same DUO IP (from step 1)

Enable this port for port forwarding for the same DUO IP (from step 1):

Internal & External Port 5085 UDP

NOTE: This website will help you forward the correct ports on your specific router. There are a couple of things that do change but the overall method remains the same.

http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

DMZ: Find the DMZ setting in your router and add your DUO IP to the DMZ.

Look for the DMZ setting in your router, and add the same DUO IP (from step 1) to your router's DMZ.

Question 5

How to activate your DUO Home Phone Service

Accepted Answer

To activate your DUO for the first time, go here: https://nettalkconnect.com/activate/

FYI - you will be asked to create a new CONNECT account User ID - this will allow you to manage your DUO and all other associated products and services all from the same CONNECT account.

Question 6

Accessing Voicemail

Accepted Answer

From the CONNECT portal online:

Go to your customer account management page

a. Click on your DUO device and click "Manage" b. Click on "More Options" in the left hand menu c. Once in that Portal (old portal), click on Voicemail and activate (turn on) the voice mail feature.

From your DUO device, dial *98 which will give you the main Menu

The Main Menu will give the following options

a. Press 2 to change folders b. Press 3 for advanced options c. Press 0 for Mail Box options d. Press * for help e. Press # to exit

When Option 2 change folders is selected the following choices are available a. Press 0 to new messages, allows the user to hear their new messages b. Press 1 for old messages, allows the user to listen to old saved messages c. Press 2 for work messages, allows the user to access their work message archive d. Press 3 for family messages, allows the user to access their family message archive e. Press 4 for friends messages, allows the user to access their friends message archive f. Press # for cancel, this takes the user back to the Main Menu

When Option * is selected, the user will return to the Main Menu. Help instructions will be added at a later date.

When Option # is selected, the user will exit the Voice Mail system.

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